1. Object


The Present General Contracting Conditions (hereinafter "terms and Conditions") whose function is to regulate the relationship between the Starcom Group Limited LTD (hereinafter the "Provider") and customers (hereinafter the "User"), relating to all transactions made through the website of the online store.

These General Conditions form part of the contract of purchase-sale between the provider and the user. Any acquisition of products through this website implies the knowledge and express acceptance of these Conditions.

2. Identification

2.1. Offering Company

According to what is established in the law of Services of the Information Society (LSSI), we inform the users of thephones.net ownership of this website corresponds exclusively to the service PROVIDER and address in, Shop and Premises, Kingsbrid, Castelehavna Road, London, Great London, NW48QA and with VAT GB323009938.

The contact e-mail: support@thephones.net

The access to the website version.overall, the property of the PROVIDER and the use of the services on this web site is offered, implies acceptance of the terms and conditions of use described in paragraph Privacy and Cookies Policy in respect of the Intellectual Property

and another part:

2.2. The User

It will be understood by a user or customer, the user who acquires that condition by means of their registration on the website, using a form, and they are assigned to a key of user and password, over which it has full responsibility of use and custody, being responsible for the accuracy of the personal data provided to the service provider, as we will see in the section on user Registration.

3. Acceptance

By accepting these Conditions the User declares:

1. That is a person with capacity to contract according to the regulations in force.
2. That you have read and agree to these Conditions.

4. Availability

The User will always have access and in any case, prior to the start of the procedure of procurement of goods, to the conditions, which can be stored and/or reproduced in a durable support.

5. Validity or Duration

The period of validity or duration of these Conditions and the special conditions of contract, will be the time that they remain posted on the web site and will apply from the moment that the User makes use of the web site, and/or proceed to the procurement of any products.

6. Modifications

The provider reserves the right to unilaterally amend these Conditions, without this affecting the goods or promotions that were acquired prior to the modification by the User.
The User undertakes to read carefully the conditions of recruitment, each time you proceed to the procurement of any product, since the same have been modified since the last time you accessed.

7. Nullity

If any clause included in these Conditions be declared totally or partially null or ineffective, such invalidity will affect only that provision or the part thereof that is null or ineffective, subsisting in all other Conditions.

8. Object of the contract

The present contract is to regulate the contractual relationship of sale and purchase born between the provider and the user at the time that the buyer agrees to purchase during the process of recruitment online through the mechanisms set out below.
The contractual relationship of sale involves the delivery, in exchange for a certain price and publicly exposed through the web site, of one or several specific products.

Each one of these products may be the subject of a specific regulation by the special conditions of employment of each of them, of which will be given in more detail in the section on warranties, returns, withdrawal, or on the technical sheet of the product, due to the different formats in which products are marketed, their packaging or their own nature.

9. Registration of Users

The User may register on the web. To which, will introduce the personal data required as required will be: name and surname, e-mail and password. The registered User of the store will provide you with access to the web, to the acquisition of products and the receipt of newsletters/newsletter with information of the company and its products.

The user will select a user name and password, pledging to make diligent use of the same, and not make them available to third parties, as well as to communicate to the provider the loss or theft of the same or the possible access by an unauthorized third party, in such a way that the service provider shall proceed to the immediate blocking. The user has full responsibility of use and custody, being responsible for the truthfulness of the personal data provided to the service provider.

The user may not select as user name words that have as purpose to confuse others by identifying it as a member of the provider, as well as, expressions, rude, slanderous and in general, contrary to law or to the requirements of the moral and good customs.

We inform you that your personal data will be treated in any case subject to the provisions of the regulations in force in matters of data protection. For more information, you may consult our Legal Notice.

10. Geographical scope

This web site thephones.net operates and sells only in european territory, and reserves the right to not send to territories that creates appropriate. Hereinafter, it will be understood this geographic area as “the Territory”. Therefore, you only do shipments and distributes the products in the Territory. The use of this website, as well as any purchase made on the same is considered made in Spain or Europe, and therefore subject to Spanish laws and regulations in force. The Lender does not accept and delivery orders outside of the Territory mentioned.


All of the above is stated without prejudice that in the near future we can offer these services in the areas excluded, in which case it will be announced in advance on this website.

11. Product information

The Lender pays great attention to the information related to the characteristics of products through technical descriptions from its partner companies and manufacturers, and photographs illustrating the products. All of this is done within the limits of the technique and respecting the standards of the market.

This fact sheet, will incorporate a contact form if you want to get more detailed information. Or for greater ease, you will be able to have a link of extension of information to the extent possible.

12. Tax, currency and shipping costs

Prices shall be expressed in the currency Euro (€). These prices, except where expressly stated otherwise, do not include shipping costs or any other additional services and attachments to the purchased product.

13. Language in the development of the contract

The recruitment procedure and pre-contractual information is in Spanish and this language will be used to carry out the recruitment.

14. Steps in the Process of Procurement / Purchase

14.1. Registration

To start the process of procurement of products in thephones.net, it is first necessary to register as a user, pressing the button that appears in the main page of the website called “Sign up” and filling in the mandatory data that are requested in the page that appear below. After registration, the assignment of the user name and the password will be produced automatically, according to chosen previously by the applicant.
The registration system is not equipped with a system of verification of users in the process of high. So that prior to activation of the user in the system, it sends a welcome message to the email. Once successfully registered, the user can enter with your username and password to the control panel of your profile so you can manage all those functions that the provider of the page has made available, as for example the section of data of the account, my orders, and the possibility of exercising the corresponding rights according to the legislation in force regarding the protection of personal data.

Once completed the registration, you can proceed with the purchase of your(s) product(s).

14.2. Purchase process

The purchase process is easy and simple.
- Summary of the products added to the shopping basket
- Method of order under registry
- Shipping information
- Shipping method
- Payment information
- Order review and payment

15. Availability of the product

In the event that the products are under order or you don't have stock; delivery times may vary, to know your situation, you must contact our customer Care department.

16. Types of products

The web page has a wide variety of the best product of brand Apple, Xiaomi, LG, Samsung, OnePlus and more at very competitive prices.

17. Maximum amount of order

There is No maximum order.

18. Such as extend or Cancel my order

To extend an order may do so, provided that you have not completed the purchase, and what can be done by pressing the button “Continue shopping”.

To cancel an order after you make a purchase, it may cancel with the right to a full refund provided the following conditions are met:

- The order has not left our warehouse or is in transit to the address indicated.

To request the cancellation of your order you must contact our service department by telephone or write to support@thephones.net

19. Bill

Where can I consult my invoice? The invoice can be viewed and downloaded in the user's control panel. For such discharge, the user must go to "My Account", "order History", after you locate the order desired, the user can click on PDF or on "Details" and then by clicking on “Download your invoice as a PDF file”.
In turn, the invoice will always be delivered printed along with the order.

20. Costs, shipping methods and delivery time

From ThePhones.net we are always looking for the best solution to our customers, listen to them and offer them what they ask of us. We have optimized the information section of logistics and deliveries, as well as to partner up with new Logistics International, to be able to offer multiple solutions to our customers that will be able to select the transport that best suits the characteristics of the purchase.

Currently offer only one type of shipments.

Independent of the type of shipping, all have “Track Number or Traceability.” You will be able to know the status of your shipment at all times.

Type of Shipping Estimated Delivery
(Weekdays)
Order less than 99€Order greater than or equal to 99€Areas of Deliveries
Standard Delivery 25 to 30 working days Free Free Europe

Likewise, we inform you that you can check in your account (My Account > Order History) logistics information of your order.


The only way of delivery to your home address, without report on the future of the possibility to pick it up in the direction of the domicile of the Provider. The order will be sent to the address indicated at the time you made your purchase. The provider does not guarantee the delivery in the mailboxes.

The shipments we made from our logistics centers that are located in Spain, Europe or Hong Kong, depending on the type of product and order. Regardless of the logistics center where it is sent, it shall comply with the terms of delivery indicated when placing the order, and of course there will be no increase in price.

In case you do not receive a package in the indicated period, we will undertake an investigation with the carrier that could last several days (the time is approximately fourteen (14) days). During this period, you can not make any forwarding or refund the order.

We advise you receive your package check that everything is ok with your order and that the packaging of the package is in perfect condition, after a firm booking, and indicate in the delivery note of the carrier, if found any abnormality when you receive it. When you open your package, if you find that the items delivered are not in conformity with your order or are damaged, please contact our Customer Service. The products delivered by the suppliers do not facilitate the process of installation and operation of the products.

In this delivery policy is in accordance with the DIRECTIVE 2011/83/EU OF the EUROPEAN PARLIAMENT AND OF the COUNCIL of 25 October 2011 on consumer rights, amending Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council and DIRECTIVE 1999/44/EC OF the EUROPEAN PARLIAMENT AND OF the COUNCIL of 25 may 1999 on certain aspects of the sale and guarantees of consumer goods, Royal Decree 1/2007, of 16 November, by approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws as well as other national implementing legislation in each moment.

It is understood that the law applicable to the contract is that which is current at the time of, and payable by the consumer for the order.

All delivery times posted on the web are estimated; and, therefore, the consumer client, to accept such a circumstance.

21. Methods or Modes of payment

In general, the User can choose the form of payment:

A) Pay with Credit/Debit Card

22. Warranty policy

Products Electronic New

Electronic products ThePhones.net come with a warranty of 2 year, in accordance with the laws of the consumer of European Union, from the date of delivery. Some accessories that come with different warranty periods, due to the nature of the product design, manufacture, or intended use. Phone batteries have a warranty of 6 months. The limited warranty only covers product defects caused by the workmanship or construction materials. To file a claim, present your proof of purchase (invoice) original, model and serial number of the product, as well as photographic evidence that the product was defective on arrival, the Customer Service of ThePhones.net support center.

Any service of repair and replacement covered by this warranty, along with shipping costs, will be provided free of charge during a year. If the phone is not covered by the warranty, it is the customer who must assume the cost of transportation by a value of 10€, which amount will be paid before you send the terminal back to the customer.

ThePhones.net you can use parts and components that are rebuilt, reconditioned or new when you repair any product. Alternatively we can completely replace the defective product with a remanufactured product, refurbished or new.

Please note that we only offer after-sales service in the areas where we ship (this includes repairs and/or replacements/refunds)

The limited warranty does not cover:

1. Defects or damage caused by accident, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, sand, or earth; physical, electrical or electromechanical unusual.

2. Scratches, gouges and cosmetic damage, unless caused at the source factory.

3. Defects or damage resulting from excessive force or use of metallic objects on the touch screen.

4. The devices on which the serial number or IMEI number has been removed, defaced, damaged, altered or made illegible.

5. Deterioration due to ordinary use.

6. Defects or damages resulting from the use of the product in conjunction with accessories, products or ancillary equipment/peripheral that has not been supplied or approved by the manufacturer.

7. Any physical defect or damage resulting from testing, operations, maintenance, installation, service, or adjustments inappropriate not supplied or approved by the manufacturer.

8. Defects or damage resulting from external causes such as collision with another object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.

9. Defects or damages resulting from the receipt or transmission of the mobile signal, or viruses or other software problems introduced into the product.

10. Products not purchased through ThePhones.net.

11. Repair performed by the technical service does not official ThePhones.net.

Electronic Products Reconditioned

The refurb ThePhones.net come with a limited warranty of 1 year, in accordance with the laws of the consumer of European Union, from the date of delivery.

Please, contact the Customer Service of ThePhones.net for queries relating to the Limited Warranty.

23. Return and exchange policy

If for any reason you are not satisfied with your product, you can request a refund within 14 calendar days of delivery. Once we accept your application and we receive the product, we will provide a full refund.

Return requests made outside the 14 days period will not be accepted. Likewise, we may decide not to accept returns under the following circumstances:

  1. Defects or damage caused by misuse, negligence, physical damage, alterations to product, incorrect adjustment, deterioration by ordinary use or incorrect installation after purchase.
  2. If the only reason for return is the fluctuation of the price.

In all cases, we will investigate the product and verify the fault. To be admitted for a replacement or refund, devices must be in condition “as if it was brand new” and if it is possible with the original sealed packaging intact. The accessories should be stored tightly sealed in its original packaging. We reserve the right to refuse a refund if we determine that the returned product has been damaged.

Please, contact the Customer Service of ThePhones.net through corrreo support@thephones.net or by our phone line customer service to request a return. The model of disagreement is optional since you can make your request through any other form of communication clear and unambiguous.


Last modification: July 26, 2019.

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